In our experience, Builders aren't looking for a "big brother" for QA/QC. No one wants to be told their baby is ugly. Quality assurance is not about constantly pointing out problems. Instead, it's about systematically identifying areas for improvement and then developing plans of action for reducing and eliminating errors from reoccurring. The Burgess Third Party Inspection Program does just that.
ONE SIZE DOES NOT FIT ALL
The only way to achieve meaningful and lasting results with quality is to make sure the QA/QC process fits your specific needs. At Burgess, our inspection process is tailored to your company, your process and your people. This customized approach allows for better integration with client management processes and better adoption by the construction team.
Our experience can help you identify your greatest areas of need, but your team will already know which pain points need relief. We simply help put them all on the table for discussion.
Once we know your pain points, we work with your team to develop an inspection scope and training program to help increase quality, which in turn leads to better performance overall.
An often overlooked part of any QA process is getting buy-in with the boots on the ground. Our introductory process is designed to create cohesiveness with the plan and expectations.
Executing the plan is what we do best - 30+ years in the making. But to make sure we all stay on track, monthly performance reporting keeps your management team fully looped in.
STAGE READY INSPECTIONS
Our inspection process is not designed to "surprise" builders with an inspection or try to catch them in the middle of a mistake. Instead, we partner with builders and help train them on what a "stage ready" home should look like, based upon their own company expectations and standards. Once the builder feels his or her home is "stage ready", the inspection is scheduled and we come to evaluate it. In the event defects are found, there is no finger pointing. Instead, we work with the builder to develop best practice ways for reducing the chance of that defect in the future.
MOBILE INSPECTION MANAGEMENT
Your team is on the go. The inspection process shouldn't slow you down. That's why we built BURGESSGO. BURGESSGO is the easiest and most straightforward mobile app for managing the home inspection process. Two taps on the app and a builder can see all of his active homes and inspection histories for each. Inspection reports and open items are easily identifiable, along with all upcoming inspections and inspections still outstanding.