"The impact of Burgess has been three fold. The first is the image of customer care that is portrayed. Our sales staff and CM's make a point to tell customers and potential customers that one of the things that sets us apart is our 3rd party inspection firm to give them every confidence that their homes are built to the highest standard. The second is the historical data. We use those figures to point out where we need to improve production and reduce errors. Data from your web site led us to create a better electric hot check inspection form to reduce electrical issues at intro. They also pointed the way to helping us solve some cosmetic issues that were habitual at final finish out.
The third impact is protection of the license holder. Knowing my license is in safe hands, I can spot check fewer homes and devote my time to larger production issues rather than spending mornings counting rebar and truss engineering. Burgess Construction Consultants has bolstered our sales, production and efficiency and overall is a pleasure to work with. Thanks for all your hard work."