"The improved, consistent quality of our homes exceeded our expectations. The Burgess team formed a strong partnership alliance with our production team which developed into a positive learning tool of Quality Assurance that began at the slab and carried through to final completion inspections."
Atlanta - Gary Runner, Division President
David Weekley Homes
Before David Weekley Homes started using the Burgess Quality Improvement Program, I used two full spray cans of paint to mark discrepancies for my framing contractor. By the time I was promoted to my current position, I used one half of one can for the same purpose. Because of the Burgess Program’s training and accountability, he reduced the number of discrepancies I found by 75%.
Brian Underwood, Quality Coach
David Weekley Homes, Houston
I appreciate your follow through with the inspection format. On behalf of everyone, I appreciate your attention to customer satisfaction.
Mike Bertirotti, Quality Coach
David Weekley Homes, San Antonio
"It is always good to have a second trained eye go through your home, especially if you have new guys. Burgess will take the time to educate and facilitate the building process for everyone. They inform us of new codes and aid us in the implementation of them. They have helped in finding issues at the frame stage that would have held us up on finishing the home. Most of all they have helped reduce customer service requests"
Greg Svajian, Area Manager
Lennar Homes
"Our builders are now building more consistently; our homes are completed on time; trades are very comfortable with the Burgess Q.A. process and what is expected; and more importantly, our buyers have a renewed confidence in the home building experience because of Burgess’s third-party program. We are very pleased; the program works great!"
Loran Crosby, Director of Operations
Cambridge Homes
"I am impressed by the frame walk you did for Beazer Homes @ Calloway Glen in Charlotte, NC. The items were clearly marked and the walk thru was thorough. The procedure and scheduling of the inspection is done in a timely manner. I enjoyed the experience and I find it easy to work with Burgess Construction Consultants. I am looking forward to other inspections and the joy of working with Burgess."
Rick Barnes,
Beazer Homes
"The most significant outcome from working with Burgess and their Quality Assurance Program is the consistency of totally completed homes and satisfied customers."
Gary Mathis, Division Construction Manager
D.R. Horton Homes
"In order to stream line our expenses last year, we lowered the intensity of Burgess Inspection process. Shortly after the change was made we noticed that the length of time it took for a PM or an Area Manager to walk the house had increased quite a bit. Fortunately, we reverted back to comprehensive and more detailed Burgess Quality Inspection process. Due to the accountability and thoroughness of their program and inspectors, their monthly reporting system indicated that there was a tremendous improvement in overall quality. The average number of defects the inspectors found was actually decreasing, even though the intensity of the inspection had been increased."
Jay Shaver
Construction Area Manager
D.R. Horton Houston (South)
"Burgess' tracking reports, web site, well-trained inspectors, reputation and inspection consistency, make them a clear leader in home quality inspection consulting." Read complete story here
Dan Mead, Vice President of Operations
Standard Pacific Homes, Dallas
"With the ever-growing expectations of today's home buyer, Standard Pacific Homes has set out to meet and surpass our client’s desires. The addition of Burgess Construction Consultants, Inc. is fulfilling our intentions. Austin Division President, Jon Radosta and crew have taken our home buyers’ wishes and made them reality."
Shawn Patterson, Superintendent
Standard Pacific Homes, Austin
| “I feel very fortunate to work with Burgess Construction Consultants, Inc. and Standard Pacific Homes. Burgess has made me a better builder and I know Standard Pacific Homes appreciates what you all have done for me. I am grateful for all that you do. I also wanted to thank all of your Consultants for helping me become a better builder. They are always a pleasure to work with and are full of knowledge.” Eric Crosland, Community Construction Manager
Heritage Trinity Standard Pacific Homes, Dallas, TX |
"Buffalo Framing prides itself in having quality and experienced field management. But the reality is that no matter how hard we try to produce a good frame there is always something we can improve on. The additional set of eyes Burgess brings to the jobsite along with their knowledge of the current and ever changing building codes helps us deliver the quality and consistent product our customers want. We take the feedback from the inspection reports and apply it to all of our jobs. Burgess makes us better framers, period."
Chad Moody
Buffalo Framing and Truss L.P.
San Antonio Division
"Because the Burgess Consultants are helping my superintendents improve their homes on a daily basis, I am comforted in knowing that we are producing a quality product even when I can't see each home every day. I know that everything in our homes is checked for completeness and craftsmanship by a Burgess Consultant. As a bonus, the cost of the Burgess program is more than recovered in savings on return calls, not to mention the customer satisfaction derived from the program."
Mike Pelletier, Director of Construction Operations
McVaugh Custom Homes, Houston, TX
"I feel very fortunate to work with Burgess Construction Consultants, Inc. and Standard Pacific Homes. Burgess has made me a better builder and I know Standard Pacific Homes appreciates what you all have done for me. I grateful for all that you do. I also wanted to thank all of your Consultants for helping me become a better builder. They are always a pleasure to work with and are full of knowledge."
"The impact of Burgess has been three fold. The first is the image of customer care that is portrayed. Our sales staff and CM’s make a point to tell customers and potential customers that one of the things that sets us apart is our 3rd party inspection firm to give them every confidence that their homes are built to the highest standard. The second is the historical data. We use those figures to point out where we need to improve production and reduce errors. Data from your web site led us to create a better electric hot check inspection form to reduce electrical issues at intro. They also pointed the way to helping us solve some cosmetic issues that were habitual at final finish out.
The third impact is protection of the license holder. Knowing my license is in safe hands, I can spot check fewer homes and devote my time to larger production issues rather than spending mornings counting rebar and truss engineering. Burgess Construction Consultants has bolstered our sales, production and efficiency and overall is a pleasure to work with. Thanks for all your hard work."
Dion Atchison, Director of Construction,
J&J Homes of Orlando-Inland Homes
Our company has used Burgess Construction Consultants for over seven years, but we typically do not use their program when we have municipal or development inspections. Upon being moved to Sienna Plantation, I was no longer required to use their services. I was immediately aware that the quality of my homes would not be what they had been when Burgess was inspecting them. Because of this, I asked our purchasing department to budget the Burgess Quality Improvement Program for my homes in Sienna Plantation. The development inspector, while doing a thorough job, was inspecting to minimum standards, while the Burgess Program assures my homes are the highest quality possible. Many of the competing building companies in Sienna were using Burgess; I surely did not want them to have a competitive edge on my quality.
Jeremy Woolley, Sr. Construction Manager
Morrison Homes, Houston, TX
Winner of Burgess 2006 Quality Award
During our most recent Woodland/O’Brian Homeowner Satisfaction survey, the Houston Division placed well above other Morrison divisions. The survey measured quality of construction as well as condition of home at demonstration and occupancy. We feel that the Burgess Quality Initiative is by and large responsible for our outstanding scores.
Steve Jones, VP Construction
Morrison Homes/TW Group, Houston, TX
Our objectives, when we decided to use the Burgess Quality Initiative, were to deliver quality, completed homes thereby reducing customer call backs while enhancing customer satisfaction. I can unequivocally say that these goals have been accomplished since we contracted Burgess less than a year ago. Another unanticipated benefit has been the improved discipline and accountability of our field personnel derived through their weekly and monthly analysis reports.
Jason Golan, General Manager
Westin Homes, Houston,TX